Our exchanges and returns policy follow the rules of the CDC (Consumer Protection Code)

The customer who makes purchases our virtual stores, boasts up to seven (7) days after receipt of the product to register the withdrawal of purchase at no additional cost. In this case the customer may request a refund of the purchase price, discounted the freight rate, or acquisition of credit for the value of the product for a new purchase.

Both for exchange and for returns you must complete the form "Return" and request the initiation of the procedure.

To return, it must be held within 07 days after receipt of the product. Returns outside this period or if the product has been used, damaged or not in the original packaging, we can not accept the request and your purchase will be returned to you. The return of products will only be accepted if you still have the original label is unused marks or stains and according to the conditions of exchange or refund.

To exchange a product you should return it, requesting a credit repayment and making a new purchase with the same original condition without additional cost. You can only receive reimbursement for a return if it is done in accordance with our return policy.

We want to offer you the best and not harm you, therefore, when there is a product on the stock it will be replaced by another equivalent to the value of the exchanged product and your choice or you will be reimbursed (when asked to exchange within the legal term).

 

custom items

You can not change or cancel any custom product that does not present defect, due to the customization of the product.

If your custom item is defective on the product or customization, please follow the exchange procedure and return.

 

Conditions of exchange and return

The product to be returned must be unused in original packaging with all manuals and accessories accompanied by the purchase fiscal note. All returned products undergo an analysis of our team at the time it comes back to our office, which may take up to ten working days. The desired product for exchange and / or the amount paid the refund will only be released after approval of our team. If identified any disagreement or violation of the product, we will not accept the return and again deliver the product to the sender without notice.

You can not change or cancel any customized product, due to the customization of the product.

 

Return procedure

The return of the product will occur by posting the Post Office. You will receive instructions in your email for posting product. The product should be presented carefully packed in accordance with the rules of the Post. The procedure is simple and streamlines the trading process. We remind that the acquisition of the new item or refund the amount paid, if applicable, will be made after returning the product to our office.

Check out the accredited post offices: http://www.correios.com.br/servicos/agencias

 

Restitution values

The refund of the amounts paid by the customer will be the same way chosen in the initial purchase payment process discounted the freight.

- Credit card: in the case of purchase with credit card, the refund of the total or partial value occurs through reversal in credit card within 2 invoices after the return request.

- Boleto Bancario: the return values ​​for purchases made through a bank takes place through repayment in the current account of the purchase holder within 10 business days after cancellation. third party accounts will not be accepted.

Important: The return values ​​will be processed only upon receipt and analysis of the conditions of the product (s) (s) in our office and in accordance with the conditions of exchange or refund. The product may not bring any evidence of use.

 

Meet the Consumer Protection Code

http://www.planalto.gov.br/ccivil_03/Leis/L8078compilado.htm